1. Introduction and Acceptance of Terms
This Privacy Policy describes how EnterpriseChai ("we," "our," or "us") collects, uses, and protects your personal information when you use our conversational AI platform and related services. By accessing and using EnterpriseChai, you agree to the collection and use of information in accordance with this policy.
Acceptance of Terms: By accessing and using EnterpriseChai, you agree to comply with and be bound by these Terms of Use. If you do not agree, please do not use our services. EnterpriseChai offers software as a service (SaaS). We reserve the right to modify or discontinue services at any time.
2. Information We Collect
We collect information you provide directly to us, such as when you create an account, use our services, or contact us for support. This may include your name, email address, company information, and any content you input into our conversational AI platform. We also automatically collect certain information about your device and usage patterns when you access our services.
Audio Data: We do not store or retain audio recordings from calls or voice interactions. Any audio data processed during voice conversations is handled in real-time and is not saved to our systems.
3. How We Use Your Information
We use the information we collect to provide, maintain, and improve our services, process transactions, send you technical notices and support messages, and communicate with you about products, services, and promotional offers. We may also use your information to personalize your experience and to develop new features and functionality for our platform.
4. Authentication Cookies and Data Security
We use authentication cookies to manage your login sessions and ensure secure access to your account. These cookies are essential for the proper functioning of our service and contain encrypted session identifiers that allow us to recognize you as a logged-in user.
Cookie Details:
• Purpose: Authentication cookies are used exclusively for user login verification and session management
• Duration: These cookies expire after 1 day (24 hours) of inactivity
• Essential Nature: These cookies are strictly necessary for the operation of our login system and cannot be disabled while using our services
We implement industry-standard security measures to protect your personal information, including encryption of data in transit and at rest, regular security audits, and access controls to limit who can access your information.
5. Cookie Policy
Essential Cookies Only
EnterpriseChai uses only essential cookies that are necessary for the basic functionality of our website and services. We do not use any non-essential cookies such as analytics, marketing, or tracking cookies.
Types of Cookies We Use:
• Authentication Cookies: Required for login and session management (duration: 1 day)
• Security Cookies: Used to detect and prevent security threats
What We Don't Use:
• No analytics or performance cookies
• No advertising or marketing cookies
• No social media tracking cookies
• No third-party tracking technologies
Since we only use essential cookies, no consent is required, and these cookies cannot be disabled as they are necessary for the basic operation of our services.
6. Data Sharing and Disclosure
We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except as described in this policy. We may share your information with trusted service providers who assist us in operating our platform, conducting our business, or serving our users, provided they agree to keep this information confidential. We may also disclose your information when required by law or to protect our rights, property, or safety.
7. Your Rights and Choices
You have the right to access, update, or delete your personal information. You may also request that we restrict or stop processing your personal information in certain circumstances. To exercise these rights, please contact us using the information provided below. We will respond to your request within a reasonable timeframe and in accordance with applicable law.
8. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Updated" date at the top of this policy. Your continued use of our services after such changes constitutes your acceptance of the new Privacy Policy.
